Shipping Phase ETA
over 3 years ago
– Mon, Sep 05, 2022 at 11:33:22 PM
Hey Backers,
Great news! We believe we can move into the Reward Fulfillment phase (aka Shipping Phase) of this project as early as next week! But before we do that we wanted to take this opportunity to talk about how that is going to work and some expectations.
BackerKit Surveys
If you haven't answered your BackerKit Survey yet, that is going to be the most important next step to prevent delays in shipping your rewards. As of today there are 60 backers who have unanswered surveys. 9 who answered but credit cards declined. We need you to please answer your survey in its entirety and make sure to provide a payment for shipping fees and/or add-ons. It is possible your email invites are in your SPAM folder. Manually retrieve your survey link by simply visiting https://rekt.backerkit.com/ and enter in your Kickstarter email address. If you used APPLE ID login to access Kickstarter, you will need to send us a private message with a new email address so we can update it for you on BackerKit. BackerKit does not work with APPLE ID login.
Shipping Order
Next week we will begin locking down shipping addresses for completed BackerKit Surveys. This means you will receive an email reminder 48 hours before we actually lock-down and you will not be able to edit your shipping address after this time. After locking down we will begin printing shipping labels and email tracking numbers to you as well as import them into your BackerKit Survey.
We plan to print labels and ship packages in the following order:
1. USPS Priority Mail backers & UPS Ground backers
2. FedEx International backers
3. USPS First Class backers
4. International backers that are in the ePacket Network
5. Everyone else that is international but not in the ePacket Network *Note: These are the HIGH RISK COUNTRIES as we stated in the Kickstarter campaign page under our Shipping Policy section; we cannot refund or reship to these countries if your package is lost or stolen.
Although we are segmenting backers above, this is because international shipments must be prepared differently than domestic shipments. It helps us stay organized and reduces the chances of making mistakes. Just know we are going to do our best to ship out everyone's orders as fast as possible back to back because it does not benefit us to delay this process. We operate out of a very small home office and we are limited on space. Furthermore, the faster we get these in your hands, the faster we can launch our next project. But please bare with us, we are only a 2 person team.
High-Risk Countries
The following information below is copied from our campaign page under the Shipping Policy section:
In our experience after shipping thousands of packages from previous campaigns, there are some countries where packages are at higher risk of getting lost or stolen because they are not part of the ePacket network. These countries are (in alphabetical order):
Austria, Brazil, Czech Republic, Finland, Hungary, India, Indonesia, Italy, Norway, Philippines, Russia, Slovenia, Spain, Switzerland, Taiwan, Thailand, Ukraine, and United Arab Emirates
*At this time, our international shipping partners have halted shipping to Ukraine or Russia.
If your country is high-risk or is not on ANY of the lists above, we HIGHLY recommend that you consider upgrading by purchasing the FedEx Priority Mail (7 to 10 Business Days; Guaranteed Service) ADD-ON. If you do not upgrade, we will still ship out your order and provide a tracking number but please understand that if your package ends up being lost or stolen (as in your tracking number stops showing movement online for more than 90 days), we will not be able to offer a refund or reship you another package; your pledge would be considered a donation to our company. Please consider purchasing the FedEx Priority Mail ADD-ON or pledge at your own risk.
ADD-ONS
Many backers have opted to purchase ADD-ONS, thank you for that! We wanted to let you know that if you purchased the removable thumb stud it will most likely be placed inside the retail package (metal box) along with your REKT. All other ADD-ONS may not fit inside the REKT box, so they will be loosely packaged inside the mailing envelop. Please be sure not to throw away your packaging materials right away as we have had ADD-ONS stuck to the inside of the envelop. Please open your packages with care.
Covid
If you read our last backer updates, we got covid! We are feeling a lot better today but we still need just a few more days to fully recover. We should be ready to rock and roll next week before we begin the shipping phase. Thanks again for sending thoughts and prayers!
We will be back again soon when we send out the 48 hour Shipping Address LOCK-DOWN emails.