Reward shipping phase complete!
over 3 years ago
– Thu, Sep 29, 2022 at 06:53:25 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Shipping resumes this weekend! CUSTOMS DELAY
over 3 years ago
– Fri, Sep 23, 2022 at 01:44:22 PM
Hey Backers,
We wanted to let you know that we need a couple more days to finish shipping rewards. We initially said we would be done by tomorrow but that was because our last batch of REKT Minimalists were suppose to arrive to us last Friday, September 16th but CUSTOMS in Anchorage, Alaska (not FedEx’s fault) actually held onto them for a total of 10 days as they received the goods on the 13th and typically it only takes like 3 days to clear customs.
As you can see above, we are now suppose to receive the shipments tomorrow at which time we will be able to resume shipping rewards. We didn't think CUSTOMS would give us any holds because the first two batches arrived so quickly. We were planning to give a backer update earlier this week but wanted to wait until we got an update from FedEx. We got the message just a few hours ago which is why we are sending a late night backer update right now.
In any case, we apologize for this unforeseen delay.
Comments & Suggestions
We wanted to take this time to let you know that we are reading comments and messages and taking notes. We do this so that we can improve on future projects. We have received both good (mostly good) and a few bad feedback regarding REKT but this is also why we like coming to Kickstarter; we are able to use backer feedback to learn what it is that backers liked or didn’t like, and what they were expecting versus what can be done and at what pricing point. As we mentioned in the campaign page, REKT was purposely designed to be a heavy-duty, utilitarian box cutter that you can use for general every day cutting tasks at an affordable price, and with your help we think we accomplished that. We understand it could have been made with other materials (e.g. titanium) and with more features (e.g. flipper tab, ambidextrous friendly, etc.) but then that wouldn't have been the original vision behind REKT. It would actually have been an all new premium pocket knife. With that said, we are going to work on just that; a high-end, premium pocket knife (e.g. titanium) and with a lot of the features backers wished were on REKT. At the end of this campaign when we are finished shipping rewards, we are going to ask backers to give us feedback on what you want to see in a premium, high-end knife and help us make the next one. We want to know what you would consider to be a high-end pocket knife and what features it should have. Stand-by for that in the near future!
Warranty
It is possible some of you may receive a defective REKT such as the blade will not open or close very smoothly. With all products some manufacturing defects may occur which is why we offer warranty. You can find our warranty policy on our company website here: https://dapperdesign.com/pages/warranty
Before contacting us for a warranty exchange, first please consider downloading and reading our User Guides here: https://dapperdesign.com/pages/user-guides We just added revision 1.0 user guide for REKT with some instructions on "breaking in" the blade/pivot.
If you have any questions or concerns please send us a private message. Please be advised it can take us a few days to get back to you because we are prioritizing reward shipping at this time.
That's all for now. We hope FedEx ACTUALLY delivers the packages like they said they are tomorrow so we can get back to work.
Thank you!
Reward shipping continues!
over 3 years ago
– Tue, Sep 20, 2022 at 09:37:53 AM
Hey Backers,
Just a quick update to let you know we were able to get an extra set of helping hands this week and have been crushing out a good number shipments. We see that some of you have already received your rewards which is great! 📦
We will continue to work on this phase of the project daily and by next week Thursday we should be all done. Currently, we have printed out approx. 255 shipping labels which is about 35% fulfillment. ✅
235 of which are USA backers via USPS Priority Mail, some UPS Ground, and some USPS First Class.
31 of which are ePacket going to various international destinations.
If you are wondering if you're part of this first batch of shipments, you can log back into your BackerKit Survey rekt.backerkit.com and look for an assigned tracking number on there, OR check your email because we also sent tracking numbers to your Kickstarter email address. Be sure to check your SPAM folder and/or do a search for an email from Dapper Design, LLC ([email protected]) or from sender name EPICFORGED.
If you do not see a tracking number in BackerKit or received a tracking number via email, we simply have not gotten to your order yet, but we will! Please continue to hang tight. 🙏
That's all for now. We gotta get back to work! 👩🏭
Partial shipment of REKT arrived today! Shipping Phase already started
over 3 years ago
– Sat, Sep 10, 2022 at 11:54:45 AM
Hey Backers,
Some good news to share...
A partial shipment of REKT SURVIVORS arrived to us today and we already started to ship out some of the USA backer rewards and dropped them off to our local post office! Although there are some international backers in this batch, we won't be able to get those out to our international consolidator until Monday since they are processed differently. All in all, we were able to send out about 30 to 40 packages (if you only purchased a REKT SURVIVOR and are a USA backer, please check your email for a tracking number, if you don't see one then we haven't gotten to you just yet) and we will continue to do some more packaging later tonight and tomorrow. Unfortunately, we are out of town on Sunday so we won't be able to resume until Tuesday.
The REKT MINIMALISTS are due to arrive in a separate batch of FedEx shipments on Monday or Tuesday. We will then be able to start shipping rewards out again on Wednesday in the order we initially planned and mentioned in a previous backer update.
Initially Planned Shipping Order
1. USPS Priority Mail backers & UPS Ground backers
2. FedEx International backers
3. USPS First Class backers
4. International backers that are in the ePacket Network
5. Everyone else that is international but not in the ePacket Network *Note: These are the HIGH RISK COUNTRIES as we stated in the Kickstarter campaign page under our Shipping Policy section; we cannot refund or reship to these countries if your package is lost or stolen.
For more details please read ALL of our backer updates and especially this one: https://www.kickstarter.com/projects/dapperdesignllc/rekt-utility-knife-and-edc-box-cutter/posts/3601185
With that said, congrats to the few of you who are about to receive your REKT SURVIVOR knives in the mail in just a few days! To everyone else we thank you for your continued patience. We will be back again as soon as we have some REKT MINIMALIST to ship out.
Thank you!
48 Hour Shipping Address LOCK-DOWN notifications sent
over 3 years ago
– Fri, Sep 09, 2022 at 11:08:40 AM
Hey Backers,
Just a heads up to let you know that earlier this morning we locked-down the BackerKit Survey for shipping addresses. This means you have 48 hours (this Saturday morning around 9:30AM PST) to make any changes to your shipping addresses within your BackerKit Survey. If you have already answered your survey and your address does not need to be updated or changed, you do not need to do anything! Sit back, relax, and we will automatically LOCK-DOWN your survey and prepare for the shipping phase of the project.
BackerKit Surveys
There are still 60 stragglers and 8 declined credit card backers. If you need to make changes or simply have not answered your BackerKit Survey at all, please visit our BackerKit Survey here: https://rekt.backerkit.com/ and make sure to pay for any pending payments that are due (e.g. Shipping fees, ADD-ONS, and/or if you had a declined credit card payment please fix it) we just want to make sure everyone has a chance to receive their rewards sooner than later.
If you have any questions or concerns, feel free to send us a private message through Kickstarter.
REKT arriving to us soon
If all goes well with FedEx who is currently handling our first batch of REKT shipments, we hope to begin shipping rewards as early as Wednesday of next week (maybe sooner!) We are staying optimistic and will be back soon with an update as news develop.
Thank you!